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Booking & Cancellation Policy

  • Booking Window: You can book a class up to 14 days in advance. Booking window closes 2 hours before the class start time.

  • Cancellation: Cancellations made less than 24 hours prior to the class will be non-refundable.

  • Late Cancel & No-Show Penalty: If you do not show up to a class or your cancel within 24 hours of the class, 3 times or more within a 28 day period, you will be charged a penalty fee of £6.50 on top of the full cost of the class itself.

  • Should a session be cancelled by BASE you will be refunded with class credits to use at another class.​

  • We do not accept walk-ins or cash payment. All bookings must be made through our website.

Refund Policy - the basics

Having said that, a Refund Policy is a legally binding document that is meant to establish the legal relations between you and your customers regarding how and if you will provide them with a refund. Online businesses selling products are sometimes required (depending on local laws and regulations) to present their product return policy and refund policy. In some jurisdictions, this is needed in order to comply with consumer protection laws. It may also help you avoid legal claims from customers that are not satisfied with the products they purchased. 

What to include in the Refund Policy

Generally speaking, a Refund Policy often addresses these types of issues: the timeframe for asking for a refund; will the refund be full or partial; under which conditions will the customer receive a refund; and much much more.

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